How can I contact Customer Service?
Our customer service is primarily email based and our representatives are based in Singapore. We will respond to your enquiry within 1 business day. Please note that our customer service associates are not available on national holidays or weekends.
If you’d like to speak to us please call us on:
Tel: +65 6468 8486
Monday – Friday: 10am – 7pm Singapore time [EST +13, GMT + 8]
Do I need to open an account to place an order?
Yes, you will need to open an account in order to purchase products at Simone Irani’s online store.
What are the benefits of opening an account?
Once you have an account you’ll be able to:
- Track your orders and review past purchases.
- Add products you love to your wish list.
- Ask us to contact you when sold-out items are back in stock.
- Save your address and card details so you can shop with more convenience.
I’ve forgotten my password – what should I do?
Please go to the login page via our navigation bar and follow the instructions provided. An email will be sent to you that will allow you to reset your password.
Which payment methods can I use?
We accept all major credit cards. Payments are made through Stripe [the world’s largest and most secure online payments provider], and Paypal.
Please note that when you pay with Paypal you will be redirected to the Paypal site, until your payment has been made.
You may also pay for purchases using credit from your account or gift cards from Simone Irani.
When is payment deducted from my card?
If you pay by credit/debit card payment is authorized [ie reserved against your card] when you confirm your order. Payment is deducted from your card only once the goods have been sent to you.
If you pay using PayPal your payment will be deducted on confirmation of your order.
Do you store my credit card data?
We do not have access to your credit card details when you make payment or if you decide to save your credit card details in your account. If you do save your credit card data in order to make shopping with us next time more convenient, while the data is saved in our system, the data is encrypted and we cannot access the information.
Which currency will I be paying in?
Please note that the website quotes prices in USD and you will be charged in USD by default. Pricing can be viewed in the currency of your choice [SGD/USD/AUD/GBP/EUR] by utilizing our currency converter in the navigation bar. If you choose an alternative currency the prices displayed will convert to your chosen currency and you will be charged in your currency of choice.
When is an order confirmed?
Your order is confirmed when your payment is authorized.
Can I make a change to a confirmed order?
Orders cannot be changed once payment has been authorized. However purchases can be exchanged or returned for online store credit [please see below for further details on exchanges/returns].
How do I keep track of my orders?
You will receive a confirmation email after your order has been submitted, and a second email containing tracking information once your order has shipped.
If you do not see these confirmation emails in your inbox please check your spam or trash folder. All emails will be sent to the email address provided on the order. Please note that email addresses cannot be modified once the order has been submitted.
You may also check the order status by logging into your account and clicking the “Orders” tab.
FAQs—About our Products
Which size should I buy?
Please refer to our Size Guide for detailed sizing by product.
Our clothes fit true to size. Please order your normal size unless indicated otherwise in the product details.
What size is our model?
Height: 175cm / 5’9″
Waist: 61cm / 24″
Bust: 86cm / 34″ B
Hip: 92cm / 36″
How should I care for my Simone Irani garments?
Silk items: Please dry clean only.
Non-silk items: Please hand wash separately in cold water.
How accurate are the colors shown in the images online?
We make every effort to display the colors of our products that appear on this website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, please note that actual colors may vary slightly from the images you see online.
Do the styles in-store differ from those I see online?
If you are lucky enough to live in or are visiting Singapore please do drop by one of our stores, as we have additional styles and prints available in our physical stores to those you see online.
The item I want is sold out. When will you be getting more in?
If an item is currently out of stock a pop-up message will appear on your screen asking whether you would like us to contact you when the piece is back in stock. Please fill in the short form, providing us with your email address and we will be happy to let you know when stock is available.
Which countries do we ship to?
We ship globally, though we cannot deliver to a small handful of countries. Please check here for the list of countries that we cannot ship to.
How much will it cost to ship my goods to me?
Delivery within Singapore is free for all orders [delivery is via Singpost].
International shipping is free for orders over USD300 [delivery is via UPS].
For smaller orders the cost of international shipping will appear in your bag before you confirm your order. We have negotiated preferred shipping rates with UPS to keep your shipping costs as low as possible.
When will I receive my purchases?
All orders are processed on the first business day following the authorization/collection of payment. Orders are shipped within 2 working days, and should be received within the next 3-5 working days [i.e. a 5-7 working days after placing your order].
How do I track my parcel?
You will receive an email from us once your order has been shipped, confirming your tracking number.
For international deliveries via UPS please click on the link provided in the email to track the progress of your shipment. For delivery within Singapore please go to SingPost’s website and input your tracking number to enquire on the progress of your item/s.
Whether your order is shipped via UPS or SingPost you can also find your tracking number by viewing your orders in your account.
Do I need to sign for my order?
To ensure that your purchases arrive safely and in perfect condition we require a signature as proof of delivery for all orders.
Who is responsible for paying customs duties/taxes?
You are responsible for paying any customs duties or taxes due as a result of importing your purchases.
FAQs—Exchanges & Returns
Can I exchange or return items bought online?
We hope you will love everything that you order from us but if something isn’t quite right you have 14 days to exchange or return your item/s. We do have important guidelines that must be followed in order to make exchanges/returns. Please refer to the section “Can my exchange/return be refused?” below for details.
Can I exchange items bought online for items sold at Simone Irani’s shop in Singapore?
Goods bought online cannot be exchanged for items sold in our stores.
Can you explain your Exchanges & Returns Policy?
Exchanges Policy – you may exchange item/s bought online within 14 days of receiving the item/s. Please see below for further details on how to exchange items for goods of a higher or a lower value than your original purchases.
Returns Policy– you may return any item for online credit within 14 days of receiving the item. Credit for the value of the item/s returned will be added to your account with SimoneIrani.com. Online store credit is valid for use within 6 months.
Please fill in and enclose the Exchanges & Returns form with your item/s for return. Please allow 3 working days from the receipt of goods for return to be processed, after which you will receive store credit to the full value of the item/s returned in your account at SimoneIrani.com.
We will be in touch by email as soon as the credit is available.
How do I make an exchange for items of the same or lower value?
If you want to exchange items for goods of the same or lower value, please fill the EXCHANGES section of the Exchanges & Returns form, and enclose the completed form with your items to be exchanged.
Please allow 3 working days for your request to be processed. Your replacement goods will be shipped to your original address and any remaining credit will be added to your account.
We will be in touch by email as soon as your exchange has been completed.
How do I make an exchange for an item of higher value?
If you want to exchange items for items of a higher value, please fill in the RETURNS section of the Exchanges & Returns form to tell us which goods you are returning.
We will credit your account to the value of your original purchase/s within 3 days of receiving the goods for return.
We will then contact you by email to ask you to place a new order using your store credit. Your replacement goods will be shipped to you once your new order has been confirmed.
Can I get a refund on my purchase?
We do not provide refunds on purchases but we do offer exchanges or returns for online store credit with no questions asked.
What if I receive faulty or damaged goods?
We check each item very carefully before it is shipped, but should you receive a defective product, please contact us at [email protected] within 14 days to pre-approve your faulty goods for exchange/return. Once approved we will arrange for our courier to pick up the product from you.
Please fill in and enclose the Exchanges & Returns form with your item/s. Please allow 3 working days for us to process your request once we have received the goods.
We will cover the cost of shipping the faulty goods back to us in Singapore and the cost of shipping your replacement goods to you.
Can my exchange or return be refused?
We reserve the right to refuse exchanges or returns.
Please note the following important conditions that must be met for exchanges/returns to be accepted.
-Exchanges/returns through the online store apply only to Simone Irani goods purchased and available online.
-We do not accept exchanges or returns for sale or marked-down items or on earrings.
-All items returned or to be exchanged must be unused and unwashed with all original tags intact.
-Items that are damaged as a result of wear-and-tear and/or inappropriate wash care will not be accepted for exchange/return.
-Repeated returns: We offer a flexible returns policy to make your online shopping experience as simple as possible. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion.
How do I exchange or return my goods?
All items for return or exchange must include a completed Exchanges & Returns form. An Exchanges & Returns form was sent to you with your purchases. You can also print an Exchanges & Returns form from Orders inside your account.
All items must be returned to:
Simone Irani Online Store
501 Bukit Timah Road
#02-17 Cluny Court
All goods for exchange/return must be sent to Simone Irani Online at the address provided above. You have 14 days after receiving your items in which to return them.
For more information or assistance, please e-mail us at [email protected].
I bought an item on sale and it does not fit me well. Can I exchange it?
Sale items are strictly non-exchangeable and cannot be exchanged or returned for credit. Should you have any other enquiries regarding your item, you may contact [email protected] and we will be happy to assist you.
Can I buy a gift card?
Yes e-gift cards are available for purchase.
Please go to Gift Cards in any drop down menu. Select a delivery date, give us the recipient’s name, include a message and their email address and we will send them a lovely e-card with a code for credit at SimoneIrani.com, valid for 6 months.
Please note that the value shown on all gift cards is expressed in USD.
How do I redeem a gift card?
If you have received a gift card for credit at SimoneIrani.com you are able to use the credit when you purchase products at the online store. Simply input your credit code at checkout.
The value of your gift card will be used towards your purchase. If the total of your purchases is higher than the gift card value you will need to pay the balance using a credit card or Paypal. If the value of your purchases is lower than the value on your gift card your purchases will be confirmed, and any remaining balance will remain on the card. You will receive an email confirming the balance amount available for later use.
Are there T&Cs for gift card?
Yes, please note that gift cards:
– are denominated in USD
– are valid for 6 months from date of receipt
– can only be redeemed online at SimoneIrani.com
– are valid for multiple use
– recipients must have or create an account at SimoneIrani.com to use their gift
Is my personal information kept private?
Yes, your personal data is kept private. We do not sell your data to any third parties. We collect data only in order to provide you with effective and personalized service.
FAQs—Terms & Condition
TERMS & CONDITIONS
Welcome to the Simoneirani.com website (‘the website’). We take great pride in our website and aim to provide our customers with an effortless online shopping experience.
Please take a few minutes to read the information below about the legal Terms & Conditions that apply to your use of this website and any services or products that you order from us.
ACKNOWLEDGEMENT AND ACCEPTANCE
By accessing the website you signify you agree to these Terms & Conditions which form a legally binding contract between you and Simone Irani Pte Ltd (‘Simone Irani’/‘we’/‘our’/‘us’) and its successors and assignees.
The website is provided solely for your personal use for the sale of clothing, accessories and other Items (‘Items’).
Please read the Terms carefully and make sure that you understand them before making any purchases from our website.
Your purchase from the website indicates that you have read, accepted and will comply with the Terms. You also represent that you are at least eighteen (18) years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are using the site and you are not purchasing, nor will you use the goods in the course of a business.
In addition, when you use any current or future version of the website, you also will be subject to the Terms of this contract. Please print a copy of this contract for your records. We may, from time to time amend the Terms at our sole discretion. By using the website after any such change(s), you agree to comply with, and be bound by, the most recent version of the Terms.
Whilst every effort is made to ensure that all details, prices, product images and descriptions displayed are correct at the time, there may however, from time to time, be technical inaccuracies, typographical errors or omissions relating to a product description, product image, price, promotion, special offer or availability. There may be slight variations , from time to time, in style or color reproduction, or in text descriptions.
While we have attempted to show textures, appearances and colors of our products as accurately as possible, the images of the Items on the website are for illustrative purposes only and what you see will vary to the delivered product depending on your computer monitor. We are unable to promise or guarantee that your monitor’s display of any color will actually reflect the color of the product delivered to you.
All orders are subject to acceptance and availability, and Items in your shopping bag are not reserved and may be purchased by other customers.
If you have registered your email address for notification of the arrival of a specific product featured on the website, we will attempt to notify you by email within 48 hours of the product becoming available on the website. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
Simoneirani.com will store a record of your transactions for a minimum of one year.
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. You place your order for Items from the website by clicking on the Complete Order button at the end of the online checkout process.
Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with an order number and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from Simoneirani.com.
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Exchanges & Returns policy set out below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.
ACCEPTANCE OF YOUR ORDER
Our acceptance of your order will be deemed complete and received by you at the time and date of sending of that email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.
If you require any information regarding your order(s) please email us at [email protected]
We may not accept your order if :(i) an item you have ordered is out of stock, (ii) your card is due to expire within 28 days of your purchase date (iii) we are unable to obtain authorisation for your payment (iv) we identify a product or pricing error (vi) shipping restrictions apply or (v) it is intended for commercial use such as resale or distribution for commercial purposes.
The resale of any products purchased on the website without the express written agreement of Simone Irani is not permitted.
We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.
If we are unable to fulfill your order following our order acknowledgement, we will contact you by email advising you of this and re-credit your account as soon as possible and in any event within 30 days of your order being placed.
We will try to keep our website as up to date as reasonably possible, but cannot guarantee that any particular item will always be available. If we can’t supply any item we will release the funds being held in your account for the purchase.
All Items are subject to availability. We will use our best endeavours to ensure that products ordered are available for delivery, and in most cases will notify you when a product is unavailable soon after you have completed your order.
In some cases, immediate notification is not possible and we may need to reject an order where we later establish that it is unavailable for delivery. If your order is delayed awaiting supply of stock or for any other reason, we will make every effort to keep you informed and discuss revised delivery timing.
If your order is cancelled, we will refund in full all amounts you have paid in respect of such unavailable product.
Payment can be made securely online by all major credit cards and PayPal (Visa, AmEx, MC). The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer.
By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. Failure to do so will mean that we will not process your order and your Items will not be dispatched. Please note that payment is not deemed to have been made unless or until payment is showing as cleared funds in our account.
If the issuer of your payment card refuses to authorize payment, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery of your order.
In the event that your card authorization and validation is declined, we reserve the right to cancel your order. For first time online customers, we may request that shipping be to the credit card billing address only.
PASSING OF PROPERTY AND RISK
We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you. Risk in the Items will pass to you on delivery to you.
In the case of exchanges/returns, risk in the returned items will only pass to us when the items are delivered to us.
We aim to deliver your chosen Items in perfect condition and in the shortest possible time. Our delivery charges are dependent on your shipping destination.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Simone Irani, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you. If your payment is declined or reversed for any reason we reserve the right to reclaim the Items from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the Items.
In estimating your delivery time, please note that delivery times may vary from product to product. Most orders will be dispatched within one to three business days of placing an order.
Delivery times appearing on the website are estimates and are to be used as a guide only and commence from the date of dispatch. We attempt to deliver the Items within the estimated time frame; however, WE WILL NOT ACCEPT ANY RESPONSIBILITY OR LIABILITY FOR ANY LATE SHIPMENTS. For further detail, please refer to the DISCLAIMERS; LIMITATION OF LIABILITY section of these Terms.
Please order from Simoneirani.com with enough lead time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.
Shipping fees will be charged on all orders in accordance with our shipping policy stated in our FAQs which may be updated at our discretion from time to time.
Once your order has been dispatched, you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account. We use SingPost for local shipments and UPS for international shipments. Please ensure that an authorized person is available at your shipping address as a signature will be requested upon receipt of shipment. If an authorized person is not able to sign for your shipment, the driver will leave a card and the shipment will be returned to the nearest collection centre for you to collect. Please ensure your shipping details are correct as we are unable to re-direct shipments once your order has been dispatched.
If your order qualifies for free shipping, the cost of shipping will be automatically deducted from your order total.
A free shipping calculator at checkout will notify you how much more you need to spend to qualify for the free shipping.
From time to time, we may offer free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page and may be subject to terms and conditions (such as minimum spend or specific dates).
TAXES AND DUTIES
If you are buying from outside Singapore, in addition to our shipping costs, you may incur import duties and taxes levied by the country to which you have specified delivery of your order. Please note that we have no control over these charges and you will be responsible for payment of any such import duties and taxes.
Simone Irani reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
DELIVERY DURING EVENTS OR SALE PERIODS
During sale periods, you may experience a delay in receiving your order, we apologize in advance for any inconvenience. Please allow at least 2 to 3 business days for us to dispatch your order during these busy periods.
To be notified when we have new arrivals, events, sales, promotions simply sign up to receive all the latest Simone Irani news by entering your email and joining the Inner Circle at the bottom of any page.
Simone Irani virtual gift cards (‘gift cards’) are sold subject to the following terms and conditions:
- Gift cards are valid for 6 months from date of purchase
- Gift cards can be redeemed against all products on the website.
- Gift cards are non-transferable and may not be returned or redeemed for cash or used to purchase Items in our stores.
- If your order total is less than the value of the gift card any remaining balance will be retained for use against future purchases.
- If your order exceeds the value of the gift card the balance must be paid using store credit from your account or by credit or debit card.
- If you return products you have purchased using a gift card, the remaining balance will be credited to your account as credit and will be redeemed against subsequent orders. You may check your store credit balance online via your account page.
- Gift cards will be e-mailed to the recipient once the full order has been processed and payment has been taken.
- Simone Irani is not liable for delivery of a gift card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
- Simone Irani reserves the right to cancel a gift card if we deem such action necessary.
- Shipping is applicable on any products purchased with a gift card.
EXCHANGES & RETURNS
Returning your purchase
You must request your exchange or return and send your unwanted Items back to us within 14 days. We do not accept exchanges or returns for sale/marked-down Items or on earrings. For full details on how to return your purchase see our Exchanges & Returns policy.
Please note you can only exchange Items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for online store credit and purchase the new item separately.
Items should be returned unused and with all garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and exchange refused.
Please email [email protected] if any of your purchases have been delivered without Simone Irani tags.
Shipping on exchanges/returns
Original shipping charges are non-refundable and charges for exchanged/returned Items are your responsibility. Further shipping charges apply on all replacement Items.
We take no responsibility, and will not be liable, for loss of returned Items prior to delivery to Simone Irani. We encourage you to return your Item(s) via registered or traceable postal services as return parcels remain your responsibility until received by Simone Irani. Returned Items must be sent by a prepaid method of shipping.
Returns are processed in accordance with our processing procedures. If you are to receive a credit for Simoneirani.com, the credits are applied to your Simoneirani.com account once your return has been processed. Simoneirani.com credits are valid for 6 months from date of issue and can be used only for purchases via the website.
You can check your Simoneirani.com balance by logging on to your account. To use your Simoneirani.com credits you will have the option in the checkout on the payment step to use Simoneirani.com credits.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that Items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
During our sale clearance, products marked as sale/marked-down cannot be returned or exchanged.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your Simoneirani.com account or future orders being refused.
PROMOTIONS OFFERS AND COMPETITIONS
We may offer unique promotional codes for a specific promotional activity from time to time. These codes may be redeemed for product discounts for specific time periods. Code must be entered and applied at the checkout to redeem.
Offers are valid exclusively online in-between the dates advertised and cannot be transferred to another location, extended or combined with any other offer. This offer is available to customers who receive the code directly from Simoneirani.com and cannot be forwarded or shared with other customers. Normal exchanges/returns policy applies. Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified. Some discount codes may be redeemed both in store and online, or when specified, for online purchases only. Again, this will be stipulated at the time of promotion and on accompanying promotional materials.
When an order is placed using a promotional code and contains a number of Items, the value of the discount is spread over each item according to the pro-rated value of that item. Any return of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued. Only one discount voucher can be used per order.
Free shipping offers apply to all deliveries within Singapore and on all orders valued at US $300 or more. In all cases, only the delivery is free. Any taxes, duties or customs fees are chargeable.
We may run competitions and promotions throughout the year. Competitions and promotions may have their own separate terms and conditions which will apply in addition to these Terms. Please carefully read those terms and conditions before entering or participating in a competition or promotion. If a competition or a promotion does not have its own specific terms, these general Terms will apply.
INTELLECTUAL PROPERTY RIGHTS
Your use of the website and its contents, including but not limited to the text, graphics, logos, button icons, images, audio clip, videos, data compilations and software (collectively ‘the content’) and the trademarks, service marks and logos contained therein (‘marks’) , grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content and marks.
All such content and marks are owned by or licensed to Simone Irani and are protected by national intellectual property and other laws and international treaty provisions.
The content and the marks on the website are provided to you as is for your information and personal, non-commercial use only. For your personal use, you may view, copy, and print pages of the website. Otherwise, the website may not be used, copied, modified, downloaded, reproduced, duplicated, distributed, published, performed, streamed, transmitted, broadcast, displayed, sold, resold, licensed, or otherwise exploited, in full or in part, for any other purposes whatsoever without our prior written consent.
Any unauthorized use of any materials on this website may violate copyright, trademark, and other laws.
You agree not to use, copy, download, or distribute any of the content other than as expressly permitted herein, including any use, copying, downloading, making derivative works from, or use of account information for the benefit of any third party, or distribution of user submissions of third parties obtained through the website for any commercial purposes.
You shall not, and shall not permit others to, license, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party, all or any part of the rights granted to you under these terms, the website, or any content or materials accessible through the website, in whole or part.
You may not create, recreate, advertise or distribute any portion of the content unless authorized by us. You may not incorporate the content into, or stream or transmit the content via any hardware or software application. You may not frame, link to, or utilise any framing or linking techniques to enclose the website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.
You may not build a business using the content, whether or not for profit. If you copy or print pages of the content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the website or features that prevent or restrict use or copying of any content or enforce limitations on use of the website or the content therein. Simone Irani reserves the right to refuse service to any individual at its sole discretion and without limitation if it believes that a user’s conduct violates applicable laws or is otherwise harmful to Simone Irani.
We grant you a limited, revocable, non-exclusive, non-transferable license to access and make personal and non-commercial use of the website.
OUR LIABILITY TO YOU
We only supply the Items, use of the website and any other services for domestic and private use. You agree not to use the Items, website or any other services provided by us for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Further, you agree that we are not responsible or liable under any circumstances for any computer viruses, system failure or malfunction which may occur in connection with your use of the website, including during hyperlink to or from third-party websites.
LIMITATION OF LIABILITY
In no event shall Simone Irani, its directors, members, employees or agents be liable for any direct, special, indirect or consequential damages or any other damages of any kind, including, but not limited to, loss of use, loss of profits or loss of data, whether in an action in contract, tort (including, but not limited to, negligence) or otherwise, arising out of or in any way connected to the use of, or inability to use, the complete website, including without limitation any damages caused by or resulting from reliance by the user on any information obtained from Simone Irani, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to Simone Irani’s records, programs or services.
In no event shall the aggregate liability of Simone Irani, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of or inability to use the site exceed any compensation you pay, if any, to Simone Irani for access to or use of the complete site. Some jurisdictions do not allow the limitation of liability in contracts with consumers, so some or all of these limitations of liability may not apply to you.
You agree to indemnify, defend and hold harmless Simone Irani Pte Ltd, its subsidiaries, affiliates, officers, agents, partners, members, employees, independent contractors, service providers and consultants, and their respective directors, employees and agents from and against any claims, losses, obligations, demands, liabilities, expenses, damages, costs, debt, actions, suits, and legal fees resulting from (1) your use of, access to, or misuse of the website or Simone Irani products or services; (2) your violation of any of these terms; (3) your violation of any third party right, including without limitation any copyright, property, or privacy right; (4) any claim that one of your user submissions caused damage to a Simone Irani party or a third party; (5) any activity related to your Simone Irani account, related to your internet account, or related to your email address and password (including negligent or wrongful conduct) by you or any other person accessing the website using your internet account or your email address; or (6) any transaction you conduct as a result of the contact facilitated by the website. You agree to cooperate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our products including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us.
The obligations under this clause will survive termination of these terms. If Simone Irani does take any legal action against you as a result of your violation of these terms, Simone Irani will be entitled to recover from you, and you agree to pay, all reasonable legal fees and costs of such action, in addition to any other relief granted to Simone Irani.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
ALL PRODUCTS ARE SOLD ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES AT ALL. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE SHALL BE AT YOUR SOLE RISK AND THAT THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SIMONE IRANI MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SIMONE IRANI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, SECURITY, ACCURACY, THE USE OF REASONABLE CARE AND SKILL AND NON-INFRINGEMENT AND WARRANTIES ARISING FROM A COURSE OF DEALING , COURSE OF PERFORMANCE OR TRADE USAGE . WITHOUT LIMITING THE FOREGOING, SIMONE IRANI DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THE WEBSITE IS ACCURATE, COMPLETE OR CURRENT; THAT THE WEBSITE OR ANY SERVICE WILL OPERATE WITHOUT INTERRUPTION OR ERROR; OR THAT THE QUALITY, SAFETY ,OR LEGALITY OF ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS.
THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. THE SIMONE IRANI PARTIES ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DATA LOSS OR CORRUPTION), RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR INFORMATION STORED THEREIN, INTERRSATION OF TRANSMISSION TO OR FROM THE WEBSITE, BUGS, VIRUSES, TROJAN HORSES, DESTRUCTIVE COMPUTER CODES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY, AND/OR LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE.
TO THE FULL EXTENT PERMISSIBLE BY LAW, SIMONE IRANI WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND THROUGH THE USE OF THE WEBSITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES, (INCLUDING LOSS OF PROFITS, REVENUE, PRODUCTION, OPPORTUNITY, GOODWILL, REPUTATION, USE OR ANY INDIRECT, REMOTE, ABNORMAL OR UNFORESEEABLE LOSS, OR ANY LOSS OR DAMAGE RELATING TO BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION SYSTEMS OR COSTS OF REPLACEMENT GOODS) SUFFERED BY YOU OR CLAIMS MADE AGAINST YOU, ARISING OUT OF OR IN CONNECTION WITH THE WEBSITE, INABILITY TO ACCESS OR USE THE WEBSITE, THE PRODUCTS, THE SERVICES, THE LATE SUPPLY OF PRODUCTS, THE TERMS, ERRORS, MISTAKES, OMISSIONS, OR INACCURACIES OF CONTENT, PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL INFORMATION STORED THEREIN, INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE, BUGS, VIRUSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY, USER SUBMISSIONS, THIRD PARTY WEBSITES; OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT, TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE SIMONE IRANI PARTIES DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (OR IF DISCLAIMING IMPLIED WARRANTIES IS NOT PERMITTED BY APPLICABLE LAW) THE SIMONE IRANI PARTIES EXPRESSLY LIMIT THE DURATION OF ALL OTHER WARRANTIES TO THIRTY (30) DAYS FROM RECEIPT OF THE MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, SECURITY, ACCURACY, THE USE OF REASONABLE CARE AND SKILL, AND NON-INFRINGEMENT AND WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING, SIMONE RANI DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THE WEBSITE OR ON ANY WEBSITES OR ONLINE SERVICES LINKED TO THE WEBSITE IS ACCURATE, COMPLETE OR CURRENT; THAT THE WEBSITE OR ANY SERVICE WILL OPERATE WITHOUT INTERRUPTION OR ERROR; OR THAT THE QUALITY, SAFETY OR LEGALITY OF ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE WEBSITE.
TO THE MAXIMUM EXTENT PERMITTED UNDER LAW, WHERE OUR LIABILITY CANNOT BE EXCLUDED, OUR TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTS, THE SERVICES OR THE TERMS AND THIS WEBSITE AND ITS CONTENT, HOWEVER ARISING, INCLUDING UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), IN EQUITY, UNDER STATUTE OR OTHERWISE, WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
ANY CLAIMS RELATING TO USE OF THE WEBSITE MUST BE BROUGHT WITHIN ONE(1) YEAR FROM THE DATE THE CAUSE OF ACTION AROSE. CLAIMS BROUGHT AFTER SUCH PERIOD ARE VOID.
THIRD PARTY WEBSITES
We may include hyperlinks on this website to other websites or resources owned and operated by parties other than Simone Irani. We are not responsible for the content or operation of any other websites that are not under our control nor are we responsible for the availability of such external websites or resources. You access those websites and/or use the website’s products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by us of the websites or the products or services provided on the website.
We are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources
By using the website, you expressly release Simone Irani, its affiliates, and their respective officers, directors, employees, agents, shareholders, licensors, licensees, and suppliers (collectively ‘the parties’) from any and all liability arising from your use of any third-party website or online service and from any loss or damage of any sort you may incur from dealing with any third party. Any concerns regarding an external link, should be directed to its responsible website administrator.
You shall be solely responsible for your own user submissions and the consequences of posting or publishing them. However, by submitting the user submissions to Simone Irani or using the branded hashtags #SimoneIrani, #SimoneIraniOnline or #SimoneIraniResortWear on any social media or on any of Simone Irani’s social media networks, you hereby grant Simone Irani and its successors, assigns, and affiliates a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, license to use, reproduce, distribute, prepare derivative works of, display, publish, broadcast, perform, make, use, import, offer to sell and otherwise transfer and exploit all copyrights, inventions, and other intellectual property rights in the user submissions in connection with the website and Simone Irani’s (and its successors’, assigns’, and affiliates’) business, including without limitation for promoting and redistributing part or all of the website (and derivative works thereof) in any form and media formats and through any media channels.
You also hereby grant each user of the website a worldwide, non-exclusive, royalty-free license to access your user submissions through the website, and to use, reproduce, distribute, prepare derivative works of, display and perform such user submissions as permitted through the functionality of the website and under these terms.
In connection with user submissions, you represent and warrant that you will not: (i) submit or post material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant Simone Irani all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that could damage Simone Irani or any third party; (iii) submit or post material that involves gambling, gaming, sweepstakes, and/or any other activity with an entry fee and a prize, or (iv) submit or post material that is otherwise inappropriate. In addition, you agree to pay for all royalties, fees, and other payments owed to any party by reason of your posting or submitting user submissions.
Simone Irani does not endorse any user submission or any opinion, recommendation, or advice expressed therein, and the Simone Irani parties expressly disclaim any and all liability in connection with user submissions. Simone Irani does not permit copyright infringing activities, infringement of rights of publicity, or infringement of other intellectual property rights on its website, and Simone Irani will remove all content (including user submissions) if properly notified that such content or user submission infringes on another’s rights. Simone Irani will not necessarily monitor user submissions. However, Simone Irani reserves the right to monitor, alter, edit, or remove content (including user submissions) and block users without prior notice and for any reason. Simone Irani also reserves sole discretion to decide whether any content (including a user submission) is appropriate and complies with these terms.
You understand that when using the website, you will be exposed to user submissions from a variety of sources, and that Simone Irani is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such user submissions. You further understand and acknowledge that you may be exposed to user submissions that are inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against the Simone Irani parties with respect thereto, and agree to indemnify and hold the Simone Irani parties harmless to the fullest extent allowed by law regarding all matters related to your use of the website.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to 501 Bukit Timah Road, 02-17 Cluny Court, Singapore 259760 or sent to [email protected].
We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in the para above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or 5 days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such e-mail was sent to the specified e-mail address of the addressee.
We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such Terms.
CORRECTION OF ERRORS
We reserve the right to amend any typographical errors, inaccuracies or omissions and to correct or update content or cancel orders at any time without prior notice.
Please note that this also applies to orders that have been submitted. If a product is quoted at an incorrect price due to typographical error, inaccuracy or oversight we will let you know as soon as possible and not accept your order, further: (a) we reserve the right to refuse or cancel any orders placed for the product quoted at the incorrect price, even if we have confirmed the receipt of your order and charged your credit or debit card and the order is in transit; and (b) if we have charged your credit or debit card but subsequently cancelled your order, we will promptly issue a refund to your credit or debit card account for the amount charged.
To the extent permitted by law Simone Irani Pte Ltd shall not be liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this website, whether this arises from breach of duty, breach of contract, negligence or any other way.
If you believe that there is a typographical error, inaccuracy or oversights on this website please contact us by email at [email protected].
We will not be liable for any delay or failure to perform our obligations under the Terms if such delay is due to any circumstance beyond our reasonable control, including, but not limited to, acts of God, war, riot, civil commotion, fire, flood, storm, strike, breakdown of plant or machinery, default of suppliers or sub-contractors or inability to procure materials required for performance of the contract, failure of a utility service or transport network, explosion, accident, malicious damage, compliance with any law or government order, rule, regulation or direction, or unforeseen circumstances (‘Force Majeure Event’).
Our performance under the Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Terms may be performed despite the Force Majeure Event. If the Force Majeure Event continues for a continuous period of more than 2 months, we may terminate our contract with you by giving you notice in writing.
Any waiver of any of the provisions of these Terms by Simone Irani shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.
No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without Simone Irani’s prior written consent, but may be assigned by Simone Irani without restriction and without notice to you.
If any of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the website and any purchase by you of any Items from Simone Irani shall be submitted to confidential arbitration in Singapore, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the Singapore Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Singapore International Arbitration Centre. The arbitrator’s award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms shall be joined to an arbitration involving any other party subject to these Terms, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in Singapore, and all applicable provisions of this section shall apply.
This website, any content contained herein and any contract brought into being as a result of usage of the website are governed by and construed in accordance with Singapore Law and any disputes will be dealt with under the sole jurisdiction of Singapore courts. All contracts are concluded in English
We and you each acknowledge that, in entering into an agreement, neither you nor us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such agreement except as expressly stated in these Terms.
We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any agreement. While we accept responsibility for statements and representations made by our duly authorised representatives, please make sure you ask for any variations from these Terms to be confirmed in writing.
Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.
We reserve the right to refuse to supply Items to any person for any reason whatsoever, to withdraw any Items from the website at any time and/or remove or edit any materials or content on the website. We will not be liable to you or any third party by reason of our withdrawing of any Items from this website whether or not such Items have been sold; removing or editing content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.